


Please notify in the description what minute and second the incident occurs and try to keep the overall video short (1-5 minutes).
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Video recording - A full screen in-game video footage with quality visible enough to read player name, text, and reportable actions beings taken. Press the OPTIONS button to sort saved screenshots by name or date, and copy saved screenshots to a USB storage device.
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To view your saved PS4 screenshots, select (Capture Gallery) from the content area.
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Sign into OneDrive on your PC to access the files.įor PS4, press the SHARE button, and then select. Select the Upload to OneDrive button to begin uploading. Select the check box next to the captures you want to upload. Select the list view button on the right to display your captures in a list. To access your saved Xbox One captures on PC, press the Xbox button to open the guide, then go to Capture & share. Videos are necessary when concerning, but not limited to, the use of unfair play by using third-party programs, botting, hacking, bug exploitation, or any other method to gain an unintended advantage.įor PC, press F12 or type /screenshot to capture a screenshot saved in your Trove folder (C:\Users\username\Documents\Trove).įor Xbox One, press the Xbox button to open the guide, and then select the Y button to capture a screenshot. Just an image will not be enough evidence to support this sort of claim, so please record a video of this instance to report these actions. An example of when a video is additionally needed is when a player is hacking or using an outside program that causes their character to automate playing, speed hack, or teleport in ways that are not normal in game.Images are necessary when concerning, but not limited to, the use of inappropriate names, harassment, advertising services or websites for accounts/currency/items transactions for real world money, dev/staff impersonation, distributing cheats, or phishing. An example of when an image screenshot is enough criteria needed is when a players name or chat messages contain offensive text, names, or language even if they are trying to avoid chat filters.The video file being submitted must be uploaded through our support ticket page.Įxamples of when an image or video is needed in a player report: This video can not be sped up, visually modified, or partially showing the game in order to be properly reviewed. Video recording - A full screen in-game video footage with quality visible enough to read player name, text, and reportable actions beings taken.For example, images that are zoomed in, cut off, taken with a phone, do not show the complete game, are obstructed from viewing important things (like time, date, server, names, chat), or have written or circled areas drawn over them will not be accepted as evidence. Screenshots used for reporting must show the entire game and can not be altered or cut off. You can include an additional image of just the reported discussion to make it easier to identify, but a full screen screenshot is still required to confirm the actions and the game being played. Image Screenshot - A full screen in-game screenshot with quality visible enough to read player name, text, and reportable actions beings taken and is not modified or zoomed in.Description of the reportable action taking place.Time and date of when the reportable action occurred.Platform (PC/PS4/Xbox One) and Region (NA/EU).Submit a request and select the game as Trove, and for the type of issue set as report a player.
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To report a player violating the Code of Conduct, please start by visiting the gamigo support website at.
